Terms and Conditions

By accepting the Terms and Conditions of THE GROOM LIMITED you acknowledge that you have correctly selected the academic regalia.

THE GROOM LIMITED agrees to lease the property described in the invoice to the HIRER on the following terms and conditions.

The property that the HIRER takes possession of, as detailed in the invoice is owned by THE GROOM LIMITED.

The HIRER has examined the property details and acknowledges that the property is received in good condition on collection and is safe and suitable for its intended use.

THE GROOM LIMITED will not be liable in any way in respect of any claim made against the HIRER for any damage caused by the HIRER’s use of the property.

THE GROOM LIMITED will not be liable to the HIRER or any third party for any damage or loss resulting from any defect, failure, or breakdown in the property from any cause. Such cause presumes an absence of any negligence on the part of THE GROOM LIMITED.

The HIRER agrees to return the property to THE GROOM LIMITED in the same condition as received, on the return date detailed in the invoice. Unless the invoice is amended to state otherwise, the HIRER will return the property to THE GROOM LIMITED at its premises. THE GROOM LIMITED reserves the right to demand immediate return of the property on any breach of these terms and conditions. THE GROOM LIMITED reserves the right to charge additional hire time if the property is not returned by the specified date. The HIRER agrees not to use the property in violation of any law, statue or regulation. The laws of Malta apply.

If the property is retained beyond the return date, without the express written permission of THE GROOM LIMITED, the HIRER renders him or herself liable to arrest for conversion or theft.

The HIRER agrees to pay THE GROOM LIMITED the hire fee whilst booking, and a refundable security deposit upon collection of the academic regalia.

The HIRER agrees that he or she will retain possession and control of the property throughout the period of hire.

The HIRER agrees that he or she is liable to THE GROOM LIMITED for any loss of property, or part of the property, and will be required to meet the replacement cost of the property.

THE GROOM LIMITED reserves the right to retain a cancellation fee on any cancelled bookings.

We reserve the right to alter and/or add to our hire terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The HIRER is responsible for ensuring that they are aware of the latest terms and conditions and that hire of any items is an acknowledgement by the HIRER of our terms and conditions as amended.

The terms and conditions on this website are the terms on which THE GROOM LIMITED offers the hire of academic regalia. In hiring any items of academic regalia, the HIRER accepts these terms and conditions. If the HIRER does not accept these terms and conditions they must not proceed with the hire.

Returns Policy, Cancellations, Disputes and Purchase of Academic Regalia and Loss or Damage

Returns

You must return academic regalia within the times stated on your invoice. Failure to do so will incur penalty fees.

Returns and Late Fees

You agree to return all academic regalia on time and in good condition, otherwise you agree that you will be charged the following fees:

  1. Late fees at the original hire rate per every day late; and/or
  2. Damage fees at the cost of repairing the item; and/or
  3. Replacement fees at the cost of replacing the item.

The late fees for any items not returned at the times stated on your invoice will be forwarded to a debt collection agency seven days after the final reminder being sent to you. You agree that if any charges are passed on to a Debt collection agency you will be liable for their fees and recovery costs.

Unless stated differently above, all collections and returns are at The Groom Limited – 423/425 Triq Il-Kbira San Gużepp, St Venera SVR 1013, Malta.

Cancellations and charges

You agree that if you cancel your booking a credit note will be issued with the same value.

Purchase of Academic regalia

All payments for academic regalia are completely non-refundable upon purchase.

Ordering and Paying

Your order will be processed after confirmation of payment is made and approved. No items are considered hired until the item has been fully paid for.

Academic Regalia Hire

Once payment is received and confirmed, your order is reserved. All hire stock must be collected during notified periods unless agreed otherwise.

Security Deposit

A security deposit applies to all hire orders. Your security deposit will be fully refunded on return of your academic regalia at the appointed time, date and place and in good condition.

Payment Options & Exchanges for Goods or Services

Below are the methods THE GROOM LIMITED accepts through our secure online checkout system:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Diner’s Club
  • EnRoute

You will receive an email confirming payment as soon as possible.
Credit note will be issued if an exchange in size or colour cannot be made due to stock levels.

If the goods are faulty upon collection, we will meet our obligations under the Malta Consumer Affairs Act to provide a remedy.

The original receipt must be provided for ANY collected and returned garments as proof of purchase.

Stock Control

We make every effort to ensure that all products ordered are in stock. Our inventory is checked daily for out of stock or limited quantity items. Out of stock items are automatically disabled from the web site, giving you the most up-to-date information. In some cases, it may be possible that an item that was in stock when you placed your order may be out of stock by the time your order is processed. In these cases, you will be notified via e-mail by a customer service representative and given the option of a full refund or credit note.

Colour on the Internet

Every effort has been made to ensure the product colours shown on the website are as close as possible to the actual colours, however, different computer screens may show slight variations. If you are unsure about the colour of any garment, please enquire before purchasing.

Force Majeure

Should any case beyond the control of THE GROOM LIMITED, but not limited to, any order of government or other authority, strike, lockout, labour dispute, difficulty in procuring components, embargo, accident, emergency, act of God, or other contingency, or with the performance by THE GROOM LIMITED of any of its obligation under these Terms, THE GROOM LIMITED shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel and shall not be liable to the Buyer in any respect.

Security & Privacy

Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority.

All payments are processed via a secure payment gateway.

We understand and respect our customers need for privacy. Therefore, you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your hire or purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list, you may unsubscribe at any time.

Customer Care

If you have any questions, feedback or issues with your order please contact THE GROOM LIMITED customer service at:

Phone: +356 21236327 or +356 79287044

Our customer service department will endeavour to respond to your enquiry as soon as possible.

If you cannot get through to us through the phone number please feel free to email us and we will get back to you as soon as we can thegroomcollectionsv@gmail.com